HELP CENTER

Getting Started

Once you’ve downloaded the app, you will create a login or use your Apple ID or Google to sign in.

For Community Builders or Admins:

Create a Login
If you choose to create a login, you will be asked to select a profile pic first. Then type in your email address, a strong password and confirm your password once again.

EULA
You will then see our End User License Agreement, where you can click on the checkbox to accept, and then click Proceed.

Skills
You will be asked to type in some skills you would like to share with your community. Only add skills you actually have. Click Next when you are done or click Skip for now.

Interests
Here is where you list your interests and passions. Interests don’t have to be things you are particularly good at, just something that appeals to you.

Bio
And last you will be asked to type in a little bit about yourself. Imagine, what you would say when you first meet someone or on a first date. No need for over sharing here, just enough for a good first impression.

Creating a Seva Community
Once you have created a login and completed your profile, you will be asked to type the name of your Seva Community. If you are not part of an existing Seva Community, then you can click on the Create a Seva Community.

Please Note:
You will be asked for your credit card if you select a plan other than the Neighborhood plan. Note that you can try all the features of the app in a Sandbox community. Please be aware that all Sandbox communities are automatically deleted after 7 days.  Please send us an email at [email protected], if your community cannot afford to pay the minimum of $15/month and/or if the Neighborhood plan is too limiting for you.

1. Please add a pic for your Seva Community Logo as it is mandatory. If you don’t have a logo, just find a photo that represents your community.
   You will type in the name of your Seva Community. For example, I will name my Seva Community, Sampletown, or something like that.
2. You will then elaborate what the purpose of your Seva Community is. This does not have to be super detailed as you can always come back to your Seva profile and re-edit it later. Just right in something that will excite your community members to join.
3. Only check the Restricted Seva Community box, if you are a political campaign or you are a nonprofit that disables user to user transactions. Meaning, volunteers can volunteer for you and receive Seva credits, but they will have to redeem their Seva credits in a different non-restricted Seva Community.
4. Select the address on the map, where your physical meetings will take place. Otherwise, it defaults to your current location.
   You will then add in your billing details.
5. Choose the plan that is right for you. The Neighborhood Plan is the free default plan and is best when you are just starting out and don’t have many members, eg. less than 25. The Community Plan is best for smaller communities, Community Plus is best for larger communities, the Nonprofit Plan is if you are already a registered nonprofit or have multiple branches associated with your nonprofit. For example, Catholic Charities may have regional branches and finally the Enterprise Plan is for Corporations that want this as a benefit for their employees. Once you select your plan, you are now set!

Welcome to our Seva Exchange Family!

Create a Seva Community Code
Create a Seva Community code and invite your fellow community members, which could include your friends and family that live within your community.

1. Scroll to the right on the top bar until you see Manage and click on it.
2. Select Invite members via code.
3. After the code is generated, click on Share code.
4. Immediately, click on Publish Code.
5. You will then be shown multiple ways to share the Seva Community code, using messaging apps like Slack, iMessage or send an email.
6. You can personalize the Text line, so your friends understand what the code is for.

For Community Members:

Create a Login
If you choose to create a login, you will be asked to select a profile pic first. Then type in your email address, a strong password and confirm your password once again.

EULA
You will then see our very long End User License Agreement, where you can click on the checkbox to accept, and then click Proceed.

Skills
You will be asked to type in some skills you would like to share with your community. Only add skills you actually have. Click Next when you are done or click Skip for now.

Interests
Here is where you list your interests and passions. Interests don’t have to be things you are particularly good at, just something that appeals to you. Click Next when you are done or click Skip for now.

Bio
And last you will be asked to type in a little bit about yourself. Imagine what you would say when you first meet someone or on a first date. No need for over sharing here, just enough for a good first impression. Click Next when you are done or click Skip for now.

Explore Seva Communities

1. Once you have created a login and completed your profile, you will be asked to type the name of your Seva Community.
2. If you see your Seva Community, click Join.
3. You will need to enter the code that was sent to you from the admin of the Seva Community.

Congrats! You have been onboarded to a SevaX Seva community! Next time you sign in to the app, you should then automatically be within your own Seva Community.

Please note: If you were not invited, you can click Request Invite. Or you can create your own, for which you will follow the instructions for Community Builders and Admins.

How to Create an Offer

1. From the top bar, scroll to the right and select Offers.
   Select the + sign next to My Offers. You will now be in the Create Offer screen.
2. Under Title, list the service offer you are willing to provide.
   Add in some detail in the Offer description. It is recommended that you add a #hashtag, for others to search and find later.
3. Type in the times, days you are available or simply the day or time you are not available.
4. Click on the map and list the place you are willing to meet. If you don’t know the person, select a public space.
5. Click on the Create Offer button. You will be notified when someone accepts your offer. Once someone accepts your offer, s/he then clicks on the Create Request button.

How to Create a Request

1. From the top bar, scroll to the right and select Requests.
   Select the + sign next to My Requests. You will now be in the Create Request screen.
2. Under Request title, list the service you need help with.
   Select the date & time you need this service. If there is a deadline, list the end date & time, otherwise keep it in the distant future.
3. Under Request description, explain what exactly you are looking for help with. It is recommended that you add a #hashtag, for others to search and find later.
4. You can list as many volunteers as it will take to fulfill your request. For example, you may need up to 4 volunteers for a landscaping project. Once the number of volunteers is met, the request will be closed.
5. Click on the map and list the place you are willing to meet. If you don’t know the person, select a public space first.
6. Click the Create Request button. You should now see your request under the My Requests tab. You will be notified when someone accepts your request. Your requests will appear to others under Community or Group requests.